A snag (a punch item in the US: same record, your region’s word) is a defect to put right. Snags sit in punch lists, such as “Level 3 finishing defects”, so you can walk, hand over and print them a list at a time.
Raise a snag
On the phone: open the project’s Site tab and choose Snag, or take a photo and choose Create punch item. On the web: open Site → Snags and add one.
- The snag. Say what’s wrong, add photos, and choose Where: pick a room or area from the project’s locations, or scan the location’s QR label.
- Details. Priority (Low, Medium, High or Critical), who it’s assigned to, and a due date. Assign it to a team member or, with Assign to subcontractor, to a subcontractor from your contacts.
- Optionally add it to a punch list. Leave it out and it goes on the project’s default list.
Add another snag starts the next one straight away, for walking a room quickly.
Pin it to the drawing
Open the drawing, choose the Pin tool and tap the spot. Choose Snag as the pin type. The pin shows the snag’s status on the sheet, and opening it opens the snag. When a new revision of the drawing is uploaded, pins can move across to it. See Viewing, marking up and measuring drawings.
From open to verified
| Status | What it means |
|---|---|
| Open | Raised, not started. |
| In progress | Someone is on it. |
| Completed | Fixed. Completing needs at least one photo of the fixed snag, and an optional note. |
| Verified | Checked and accepted. Whoever raised the snag is asked to verify the fix. |
| Rejected | The check failed. It goes back to the assignee with the reason. |
Completed snags wait for a check: they appear under Awaiting you on the phone. Verify or reject a fix on the snag itself, next to the fix photos. Verify All on a list verifies every completed item in one go.
Your own snags are under My snags.
From an inspection
When an inspection has failed items, Create snag from failures turns them into snags, or a whole punch list, in one step. See Inspections.
Snag list PDF
On a punch list, Export PDF makes a snag list with photos, ready to send. On the phone this works without signal for lists already on the phone.
Good to know
- Without signal, new snags are saved on the phone and sent when signal returns.
- A snag can also be a warranty item (a defects-period ticket) with a warranty expiry date.
- Deleting a snag can’t be undone. Most of the time, close it instead.