Support
Most answers are in the help centre. For anything else, email us: we reply by the next business day, UK time, usually sooner. Founding pilot companies also have a WhatsApp line and a weekly call. There is no status page yet; if something is broken for everyone, we post a banner in the app and email workspace owners.
Contact
support@getkonverge.com- Include
- Your company, the project affected, what you expected, what happened, and a screenshot if you have one. Never a sign-in code.
- In the app
- Settings → Send feedback attaches your app version automatically.
- Hours
- Monday to Friday, UK business hours. Replies next business day.
Self-serve
The help centre
Step-by-step articles on accounts and roles, daily logs, snags, inspections, permits, drawings, documents, RFIs and working offline, on the phone and on the web.
Questions
Answers are written to be read on a phone, on site. If yours is not here, email.
01I didn’t get my sign-in code
Codes come by text message or by email, depending on how you sign in, and can take up to a minute. For a text, check the number matches the one you registered, including the country code if it isn’t a UK number. For an email, check spam. Then ask for a new code. Still stuck? Email us from any address with your phone number or email address; never send us a code.
02How do I add someone to my company?
Owners and admins invite people from Team: by email (the invite works once, for that address, for 7 days) or with an invite code they enter after signing in. You choose their role as you invite them. Give anyone outside your company, such as your client, the Client role: they see only their own projects and don’t take a paid seat.
03The pill in the header says Offline or Queued. Is something wrong?
No. Offline means the phone has no connection; Queued means records are waiting to send. Both are normal on site. When signal returns the pill turns to Syncing and then Synced. Tap it to see what is queued. If something has been queued for more than a day with good signal, email us.
04My drawing says it is still processing
Drawing sets are split into sheets and prepared for viewing on our servers, which usually takes a few minutes; you get one notification when the whole set is ready. If a sheet has been processing for more than ten minutes, tap Retry on the sheet in the phone app; if it fails again, email us the project and sheet name.
05Can I use Konverge on an iPhone?
Yes, in the browser: open app.getkonverge.com on any iPhone or Android phone, or on a computer. The iPhone and Android apps are on their way to the App Store and Google Play; getkonverge.com/app has the latest.
06How do I change the language or units?
Language is under Settings → Language (English and Spanish today; the sign-in screen has it too). Units follow your device region, metric or imperial. Currency is set per company by an owner or admin under Company Settings.
07How do I report a message, photo or AI answer?
Use the report option on the item itself. Owners review reports in Settings → Moderation and can block a user for the company.
08How do I delete my account?
Settings → Account → Delete Account, or email us if you cannot reach the app. Deletion is immediate and permanent; see the account deletion page for exactly what is removed.