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Use one Konverge account however you sign in: add your email or phone. Two-step verification is coming and isn't switched on yet.

[Draft]

Draft: this article is still being written. The outline below is accurate to how Konverge works today, but the step-by-step detail is not finished. For help with this now, email support.

Who can do it
Everyone, for their own account.
Where
Web (Settings → Sign-in & security). The phone app signs in with phone or email codes.
Status
Draft
On this page
  1. 01What this article will cover
  2. 02In the meantime

This article is still being written. Here is what it will cover, so you know what Konverge does today.

What this article will cover

  • The Sign-in methods panel: adding an email address to a phone account, or the other way round.
  • Why a new email address starts a new, empty account, and how to fix it if that happened.
  • Two-step verification with an authenticator app on the web, once it’s switched on: setting it up, signing in with it, and what to do if you lose your phone. It isn’t switched on yet; Security will say when it is. Until then, every sign-in needs a one-time code sent to your email or phone.

In the meantime

On the web, open Settings → Sign-in & security. If you’re locked out, email support@getkonverge.com from the address on your account.

If you need a hand now, email support@getkonverge.com and we’ll walk you through it.

Read next

Support

Still stuck?

Email us and say which company and project, what you expected and what happened. A screenshot helps. We reply by the next business day, UK time. Never send us a sign-in code.