This page describes account and data deletion for the Konverge app (package com.konvergeapp). You do not need to sign in to this website to request deletion.
Request deletion by email
The Konverge phone apps are not in the App Store or Google Play yet, so today you request deletion by email:
- Email support@getkonverge.com from the email address on your Konverge account.
- If you signed up with a phone number, or can’t email from the account’s address, email from any address and include the phone number or email you signed up with. We verify that it is yours (we will send a code to it).
- We then delete the account, normally within 7 days.
Deletion is permanent. It cannot be undone.
Delete from inside the app (once the apps are out)
Once the iPhone and Android apps are in the stores, you can also delete your account yourself:
- Open Konverge and sign in.
- Go to Settings → Account.
- Choose Delete Account and confirm.
Deletion from the app runs immediately and permanently. It cannot be undone. Email deletion stays available if you can’t access the app.
What gets deleted
- Your login (phone number) and profile, including your avatar.
- Any company workspaces you own, including all their projects, documents, photos, messages and records. Deletion of a workspace you own deletes it for every member, so export anything you need first.
- Your personal references inside workspaces owned by others are unlinked from your deleted login. Business records that belong to that company (for example audit trails and daily logs) remain with the company, and historical records may retain the display name they were created with: that is the company’s statutory record, no longer connected to any account. To have a name removed from another company’s records, contact that company or email us.
Timeline
Deletion from the live systems is immediate. Copies inside encrypted backups roll off automatically within 30 days. Crash diagnostics expire within 90 days.