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Gather the handover documents and O&M manuals the client receives at completion, then handle defects reported after handover as aftercare requests.

[Draft]

Draft: this article is still being written. The outline below is accurate to how Konverge works today, but the step-by-step detail is not finished. For help with this now, email support.

Who can do it
Your team runs closeout and triages aftercare. Clients report defects from the client portal.
Where
Phone and web
Status
Draft
On this page
  1. 01What this article will cover
  2. 02In the meantime

This article is still being written. Here is what it will cover, so you know what Konverge does today.

What this article will cover

  • The project’s Closeout tab: starting closeout, and the list of handover documents (the certificates, drawings and files the client gets), with a UK standard list to start from.
  • Operation and maintenance manuals: one per system, for the building owner.
  • The practical completion certificate.
  • Aftercare: how a client reports a defect from the client portal (Report a defect), and how your team triages it in the project’s Aftercare tab.
  • Turning an aftercare request into work, and keeping the client informed.

In the meantime

Open the project’s Closeout or Aftercare tab.

If you need a hand now, email support@getkonverge.com and we’ll walk you through it.

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Still stuck?

Email us and say which company and project, what you expected and what happened. A screenshot helps. We reply by the next business day, UK time. Never send us a sign-in code.